Refund Policy
Refund Policy - Cosplay Mirage
At Cosplay Mirage, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to provide you with peace of mind when shopping with us. Please review the details below:
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Lost Packages: We offer a full refund if your package is confirmed lost during transit.
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Damaged Items: A refund will be provided if your items arrive damaged. Note: To process this request, customers are required to record a video of the package before and during unboxing as proof of the damage. Please ensure the video clearly shows the condition of the package and items upon arrival.
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Non-Delivery: If your order is not delivered within 30 days from the date of dispatch, you are eligible for a full refund.
To initiate a refund request, please contact us at Cosplayymirage@gmail.com (mailto:Cosplayymirage@gmail.com) with your order details and any required evidence (e.g., video proof for damaged items). We will review your case promptly and process your refund as applicable.
Thank you for trusting Cosplay Mirage. We’re here to assist you every step of the way!