Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) - Cosplay Mirage
Welcome to the Cosplay Mirage FAQs page! Here, we’ve compiled answers to some of the most common questions about our products and services. If you don’t find what you’re looking for, feel free to reach out to us at Cosplayymirage@gmail.com (mailto:Cosplayymirage@gmail.com).
1. What does Cosplay Mirage sell?
We specialize in high-quality cosplay costumes and accessories, offering a wide variety of designs to bring your favorite characters to life.
2. How long does it take to prepare my order?
Orders are prepared within 1-2 business days after purchase. We take this time to ensure your items are carefully packed and ready for shipping.
3. How long will shipping take?
Once your order is dispatched, the maximum shipping time is 20 days, depending on your location and external factors like customs or holidays. Check our Shipping Policy (#) for more details.
4. Can I track my order?
Yes, where applicable, we provide tracking information so you can monitor your shipment. You’ll receive this details via email once your order ships.
5. What is your refund policy?
We offer refunds in the following cases:
  • If your package is lost during transit.
  • If items arrive damaged (you must provide a video of unboxing as proof).
  • If your order isn’t delivered within 30 days of dispatch.
    See our Refund Policy (#) for full details.
6. What do I need to do if my item arrives damaged?
Please record a video before and during unboxing to show the condition of the package and items. Then, contact us at Cosplayymirage@gmail.com (mailto:Cosplayymirage@gmail.com) with your order details and the video for a refund or replacement.
7. Can I cancel or change my order?
Order cancellations or changes may be possible before your items are shipped. Please email us at Cosplayymirage@gmail.com (mailto:Cosplayymirage@gmail.com) as soon as possible with your request.
8. Do you ship internationally?
[You haven’t specified this, so here’s a placeholder answer]: Yes, we ship to many countries! Shipping times and fees may vary by location. Contact us for specific details about your region.
9. How can I contact you?
You can reach us anytime at Cosplayymirage@gmail.com (mailto:Cosplayymirage@gmail.com) for questions, support, or feedback. We’re happy to assist you!
10. Are your products customizable?
At this time, we offer the designs and sizes listed on our website. For special requests, please email us to discuss availability.
Still have questions?
Don’t hesitate to get in touch with us at Cosplayymirage@gmail.com (mailto:Cosplayymirage@gmail.com). Thank you for choosing Cosplay Mirage!